Mobile Internet – It is all about Context

Last Friday I was attending several business meetings in downtown Vancouver.  What with one thing and another, I ended up taking the Skytrain back home.  We’re talking Friday evening, rush hour.

Suffice to say, I now know how sardines feel in their can.  I had a book in my backpack and the Metro newspaper stuffed in my pocket, but I was struggling for elbow space.  So reading was out of the question.

Or was it?  I ended up taking out my mobile, and going through some blogs I have not caught up with for a while.  Lo and behold, before I knew it I was home.  I know this is not a big deal for all you Treo/Blackberry users out there, but for us lowly feature-phone (or less) users, this was a real treat.

We’re all happy to complain about the inadequacy of the mobile phone as an Internet access device – small screen, lousy keyboard, slow, you name it.  Hmm… hold on.  Small screen?  Exactly what I needed.  Lousy keyboard?  Who cares.  I easily used single-hand navigation to walk through the text I was reading.  Slow?  First, I’m on EVDO, that’s anything but slow.  Second, it’s not as if there’s an alternative when you’re commuting.

I don’t expect the mobile to replace the desktop anytime soon.  For me it is always the 2nd choice for Internet access.  I’ll always prefer the PC/broadband combo over the phone.  But in the right context, the mobile shines.

We need to move away from thinking mobile Internet is simply WiFi on a larger scale.  It is a totally different interaction model.  Consumption is restricted to very specific time frames, typically when no other alternative presents itself.  Mobile Internet marketing needs to focus on fulfilling the needs users have during those particular time frames, or to invoke such needs by utilizing the “in-context” features of the phone – alerts, localization, always on, always near me.

Blogs/feeds seem to be the “secret sauce” if you will.  The perfect “filler” for when you have time to kill.  Not important enough to be consumed in real time or to defer more urgent tasks, they can be visited opportunistically. 

Oh yes, I made it back to where I had left my car in one piece.  And got a notice for a parking violation.  I guess the phone cannot solve all life’s problems.

— Oren